Whatsapp:+86 18124514712
Email:info@szhorizontal.com

Custom Service

Contact Us

Tal:86 755-83473753
Fax:86 755-83472094
Whatsapp:+86 18124514712
Email:info@szhorizontal.com
Add: Room 6D,Buiding2,City of Design,Zhenhua WestRod,Futian District,Shenzhen China. 

FAQ

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Inquiries/Quotations

Please use our inquiry form to inquire about our products via e-mail. We aim to return a detailed quotation with reference photos as soon as possible. At the latest, you should receive this quotation on the next working day. In case you have not received it by then, please contact us. Sometimes, mistakes are made when entering an e-mail address or an e-mail is caught in a spam filter.

Data Preload

We will gladly preload your data onto your USB-sticks. But we cannot guarantee perfectly functioning files. We
therefore would like to ask you to check all your data and files carefully, before handing them over to us. Please do not use file names with "umlaut" (like f.ex. ä, ü, etc.), space characters and special characters, because they could be interpreted differently by other operating systems (Far East) and it could lead to malfunctions.Installing non-deletable files is possible. Two seperate directories will be created - a protected one and with the second one, regular data preload is possible.
Auto-run files are also possible.
For MP3-players, we can offer a special service. For an additional amount, we are able to program your logo directly into the software within the initialization sequence. That means, your personal greeting or logo will appear and welcome the user when the player is turned on.

Setup Fees
Included in our setup fees are logo-design, optimizing of logos for printing and engraving, setup the machines (engraving/printing), production of printing-clichés, cleaning the machines, programming of engraving steps. We will gladly vectorize your logos, but we will have to charge (on request) the production costs.
Setup fees will be charged again one time for repeat orders.

Large Orders, Large-Volume Productions, Other Promotional Products
For orders of 10,000 pieces and more, whether they are technical or classic advertising products, please directly contact

info@szhorizontal.com.
You will then receive a detailed quotation or a sample. At the same time, we always look for high quality products. In addition, the products will be examined carefully in our office.
Please describe your detailed requests in the information box of the inquiry form or contact us personally. We will be pleased to inform you.

Laser Engraving
Laser engraving has significant advantages compared to printing. It can be done faster (to meet an important deadline), it is permanent and resistant (no wear out). In addition, engraving is more precise and finer than printing.
With latest laser engraving machines, we are able to apply laser-engraving to aluminum and metal as well as certain types of plastic fast and highly precise. There are two possibilities for laser engraving: First, there is 2D-laser engraving, where usually an engraving-depth of approx. 0.05 mm up to 0.2 mm is reached. But for some types of metal tempering colour engraving is advisable, because there is no loss of material, since the material changes its colour through heat introduction. The fine laser beam is responsible for the vaporization of the material.
After we received your logo-file, a program of this file will be written. All data is archived and can be reused, if you would like to place a repeat order for the identical laser-motif. Common use: Safe, permanent labelling of different advertising and promotional items. Materials: stainless steel, aluminum, brass, chrome, …
Engraving of plastic after consultation and testing of the material.
Advantages: Absolutely sharp outlines and precise reproduction of logos, pictograms, word marks and text lines. Scratch-resistant and permanent. Hardly any fluctuation in quality. Engraving of individual single names is possible – follow-up orders are unproblematic, the files are saved. We need a vectorized (converted type to path) EPS.

Delivery Times
We have supplied many of our customers on schedule even under extreme pressure of time. We set a high value on punctual deliveries.
USB-sticks as advertising gifts with engraving can be delivered within 2 to 3 weeks, depending on the products on stock. Special delivery dates are possible for individual cases and after consultation (products on stock). Printed USB-sticks will need more time than engraved USB-sticks, because of the hardening process. USB-sticks that are not on stock, will be delivered after 4 to 5 weeks, advertising labelling included (depending on order quantity). Due to holidays, delays in delivery are sometimes possible – as well as delays due to the viewing of products through customs or engine trouble with engraving or printing machines. In your own interest, please calculate a certain time-frame and place orders in time. Short-noticed and punctual deliveries need perfect delivery conditions. But we always try to deliver all products as soon as possible.

Logo Branding
We need vectorized files in .EPS-format. Further possible are .AI-formats (Illustrator), CDR-formats (Corel-Draw) or Freehand-documents. For printing, we need the exact Pantone colour specification. Please take into consideration that type of surface (subsurface) and background colour can slightly affect the result of the printing. Slight variations in colour are no reason for rejection. The shade of the engraving also depends on the materials that are used. We are not responsible for inaccurately delivered logo-data. Before production begins, you will receive a logo-montage on the product you ordered, which you will then release for production.

Shortages/Overages (delivery under or over quantity)
There is a possibility that during the engraving or printing process an advertising item is damaged. Engraving or printing a single item is too expensive. Therefore, delivery of 5 % over or under the requested quantity is possible and can be accepted.

Minimum Order Quantities
We do not sell individual, single items. We provide products for industry and businesses dealing with promotional products. Therefore, the minimum order quantity for USB-sticks with personalization / advertising labelling is 50 pieces. Lower productions are not economical, and we regret that we have to add a minimum order surcharge for quantities below the minimum.

Prices
All prices are exclusive of VAT. They are subject to our General Terms and Conditions, listed on our pages under Terms and Conditions. Errors in quotation excepted. Please take into consideration, that our range of products is subject to daily prices and also to currency fluctuations. Therefore, quotations are usually only valid for 10 days. We reserve the right to react to price changes of our suppliers and to adapt our prices accordingly. This does not apply for prices stated in a confirmation of order, they remain the same.

Questions regarding Quality
Quality is very important to us. The production sites are controlled every year. Before shipment, the large variety of our USB-sticks and MP3-players is all checked in our office on-site, besides the regular examinations by the relevant manufacturers! Therefore, we are able to guarantee that only a minimum of failures is possible, damaged f.ex. during the transport to our facility. We will exchange or credit any item that was verifiable purchased from us within one year. If you solicit a quotation, please note: 5 USB-stick models that look exactly the same, can have 5 different quality levels. It all depends on the Chip-Controller Set inside! We will deliver the optimal Chip-Controller Set combination for your reliable use.

Assortment
We will investigate and search for the requested product. Please do understand, that this is only possible for larger orders. Our scouts will always make sure, that the product is of high quality. The requested product will first be examined in our office on-site before shipment.
Whether you are looking for technical advertising products like f.ex. monitors or classic advertising products – please fill in all data into the information box of the inquiry form or contact us directly.

Scaled Prices/Daily Prices
The prices of our USB-sticks are always changing, due to currency fluctuations and daily market prices for Chip Sets. Therefore, there are often price reductions or price increases. Especially around September, increasing prices can be expected, because of the upcoming Christmas season. If you are interested in larger quantities, please inquire our graduated prices.

Advertising options: Printing or Engraving
We always like to recommend engraving. It is carried out faster, permanent, looks very noble, and is even cheaper than two-coloured printing. As time goes by, printing can be worn out or scratched, depending on the conditions a product is exposed to.
Blind embossing is possible on leather.

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